Over the following few days I will be adding content and communication evidence to document how Surrey Vinyl Wraps are denies the events and stating to customers that I refused to allow them to replace the parts.
The string of text messages with Chris Kuhl document how I sent 60 text messages, waiting and demanding that the replacement parts were ordered and my car was repaired. The text messages entail Chris making excuses for over 2 months and finally claiming he does not have any money to buy the replacement parts.
Only at this point did I offer to accept a small cash settlement so that I could repair the car with used parts to reduce the cost for Surrey Vinyl Wraps. The total cost for the parts through Audi came to approximately £1000.
Michael Morris (Surrey Vinyl Wraps) claims they were unaware of the cut to the leather door card and are stating that this is a lie. I have over 10 text messages from Chris accepting liability for the damage to the door card and also text messages from Michael Morris confirming that he will replace the door card. It appears they are attempting to fabricate the story being told to customers.
More to follow 11/10/2013 PM.
The string of text messages with Chris Kuhl document how I sent 60 text messages, waiting and demanding that the replacement parts were ordered and my car was repaired. The text messages entail Chris making excuses for over 2 months and finally claiming he does not have any money to buy the replacement parts.
Only at this point did I offer to accept a small cash settlement so that I could repair the car with used parts to reduce the cost for Surrey Vinyl Wraps. The total cost for the parts through Audi came to approximately £1000.
Michael Morris (Surrey Vinyl Wraps) claims they were unaware of the cut to the leather door card and are stating that this is a lie. I have over 10 text messages from Chris accepting liability for the damage to the door card and also text messages from Michael Morris confirming that he will replace the door card. It appears they are attempting to fabricate the story being told to customers.
More to follow 11/10/2013 PM.
Was looking to use Surrey Vinyl Wraps. Glad I read this blog, will look for a more professional outfit instead. Thanks for sharing. Hope you get your car sorted.
ReplyDeleteGod I wish I'd read this blog before Chris destroyed by car! he owes me a complete re-spray and has now gone silent. Do you have any contacts or other ways I can get in touch with him? Did you threaten legal action? Please get in touch if you can help....we need to put this idiot out of business!
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